30 straight answers on ordering, payment, allergens, DoorDash and account help. If yours is not here, call the store on +1 (215) 595-2136. Someone at the counter can usually answer faster than email.
Ordering & Pickup
How to place a fresh food order, and how collection works.
No. Everything on the fresh food menu is made at our counter and collected in person at 7720 Ogontz Avenue, Philadelphia, PA 19150. If you want delivery, our everyday essentials are available through DoorDash instead.
Around 20 minutes at the moment. Treat that as an estimate for planning rather than a promise, because busy lunchtimes run longer. Your tracking link moves from received, to preparing, to packed, so you can see exactly where it is before you set off.
Yes. Every order needs someone we can call if something is unclear, so ordering requires a signed-in account. Signing up takes under a minute, and you can also use Google or your phone number instead of a password.
Your confirmation includes a private tracking link you can open any time to see the current status. Orders placed while signed in are also listed on your account page. Keep the link to yourself, because anyone who has it can see that order.
Call the store on +1 (215) 595-2136 as soon as you can. If we have not started making it, we can usually change or stop it. Since you pay at the counter, a cancelled order leaves nothing to refund.
Online ordering runs while the store is open. Outside those hours, or if we have paused online orders during a rush, the checkout will say so and tell you when we reopen. You can still call the store to ask.
Orders go into the queue as they arrive rather than being scheduled for a later slot. For a big order or a set collection time, call us on +1 (215) 595-2136 and we will arrange it directly.
Still stuck? Call +1 (215) 595-2136 or send us a message and we will come back to you.
